Privacy Policy

mWEL (Mental Well-being & Empowering Lives) App
Effective Date: 15 January 2026

1. Overview

This Privacy Policy explains how the mWEL App collects, uses, stores, and protects personal information.

We are committed to respecting user privacy and handling personal data responsibly and transparently.

2. Information We Collect

We may collect the following information:

• Name and role (e.g., teacher, tutor)
• Email address or login credentials
• Training participation and progress data
• App usage data (such as feature interactions)
• Optional self-reported wellness or reflection responses

3. Information We Do Not Collect

4. How We Use Information

Information collected through the App is used to:

• Deliver training and learning features
• Monitor participation and progress
• Improve App functionality and user experience
• Support program monitoring, evaluation, and reporting

Important: Where possible, reporting and analysis are conducted using aggregated or anonymized data.

4. How We Share Your Information

We do not sell your personal information. We may share your information in the following circumstances:

4.1 Service Providers

We may share your information with third-party service providers who perform services on our behalf, such as:

• Cloud hosting and data storage providers
• Analytics and performance monitoring services
• Email and communication platforms
• Payment processors (if applicable)

These providers are contractually obligated to protect your information and use it only for the purposes we specify.

4.2 Healthcare Providers (With Your Consent)

If you explicitly consent, we may share relevant information with your healthcare providers to support your mental wellness care.

4.3 Legal Requirements

We may disclose your information if required by law or in response to valid legal requests, including:

• Court orders or subpoenas
• Legal processes or government investigations
• Protection of our rights, property, or safety
• Emergency situations involving health or safety

5. Data Sharing and Disclosure

We do not sell personal data.

Information may be shared:

• With authorized project partners for program or research purposes
• In aggregated or anonymized form
• Where required by law or institutional obligations

Some browsers have a "Do Not Track" feature. Our services do not currently respond to Do Not Track signals.

6.5 Cookie Management

You can manage cookie preferences through your browser settings. Disabling cookies may affect the functionality of our services.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we will securely delete or anonymize it.

7. Data Retention

Data is retained only for as long as necessary to fulfill program, research, legal, or operational requirements.

8. User Rights

Users may request:

• Access to their personal data
• Correction of inaccurate information
• Deletion of data, where applicable

Note: Requests are subject to applicable laws and institutional requirements.

To request account deletion, please visit our Account Deletion page

13. GDPR Rights (European Users)

If you are in the European Economic Area, you have rights under the General Data Protection Regulation (GDPR), including:

• Right to access your personal data
• Right to rectification of inaccurate data
• Right to erasure ("right to be forgotten")
9. Children's Privacy

The App is not intended for use by individuals under the age of 18.

We do not knowingly collect personal data from children.

10. Contact Information

For questions or concerns regarding this Privacy Policy, please contact:

mWEL Project
Email: info@mwel.org